CUSTOMER COMMUNICATION TEMPLATE - GROUP 6
Western Tractor - Customer Follow-Up

CUSTOMER INFORMATION:
Customer Name: Roberts, Hall and Bryant
Contact Person: Sarah Cherry
Phone: 1 (805) 165-8339
Email: zmassey@example.net
Address: 09413 Susan Ramp, Schwartzborough, QC S2S5H7

EQUIPMENT PURCHASE DETAILS:
Equipment: John Deere 1910 Disk
Serial Number: JDDisk-2024-1233
Purchase Date: December 27, 2025
Purchase Price: $193,656
Financing: No - Cash purchase
Delivery Date: December 30, 2025
Delivery Location: Roberts, Hall and Bryant - Headquarters

SERVICE DEPARTMENT INFORMATION:
Service Manager: Amy Bright
Service Phone: (403) 555-2110
Service Email: service@westerntractor.ca
Service Hours: Monday-Friday 7:00 AM - 5:00 PM, Saturday 8:00 AM - 12:00 PM
Emergency Service: Available 24/7 for existing customers

WARRANTY INFORMATION:
Warranty Period: 3 years or 3000 hours (whichever comes first)
Warranty Coverage: Parts and labor for manufacturer defects
Extended Warranty: Available - contact service department for details

MAINTENANCE REMINDERS:
First Service: Due at 50 hours or 3 months (whichever comes first)
Regular Service: Every 250 hours or 6 months
Winter Preparation: Schedule before November 15th
Spring Preparation: Schedule before March 1st

UPCOMING EVENTS:
Customer Appreciation Day: November 15, 2024
New Equipment Showcase: December 5, 2024
Parts Sale: November 20-30, 2024 (20% off select parts)

ADDITIONAL NOTES:
- Customer expressed interest in parts discounts
- Preferred contact method: Phone
- Farm operation: 2307 acres, primarily grain
- Previous equipment: John Deere S790 (traded in)
- Customer satisfaction survey sent - awaiting response
- Regular maintenance customer